As the leading Customer Contact Center consulting organization in the US, our business is to help clients around the world achieve their customer acquisition, development, profit and retention goals.
We are expert in all facets that make up successful telephone and Internet based Customer Contact Centers: program design, staff planning, training and development, operational processes, technology solutions, facility design and outsourcing selection and management.
Our commitment to clients is to maintain the highest standards of quality consulting and knowledge transfer with an uncompromising concern for their success and bottom line.
R.H. Oetting & Associates, LLC partners and specialists are among the most experienced and highly respected professionals in our industry. We are leaders in the deployment of Customer Relationship Management (CRM) applications that actually work, bringing the highest possible return to clients for their investment in our expertise.
We are pleased you have visited our site and look forward to having the opportunity to learn more about your needs and how we may contribute to your success.
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